Tuesday, May 4, 2010

Custom Service Training May 20th

Lost River Economic Development has teamed up with the Idaho Department of Commerce to put on a customer service training for folks in the Lost River Valley.  The program begins at 3:45 PM on Thursday May 20th in the Business Incubation Center in Arco.  The program is appropriate for all kinds of buisnesses but is most appropriate for those working in retail and tourism.

Research shows that customer service has a huge impact on word-of-mouth publicity.  People who have a good customer service experience are likely to tell 10-15 people about it, but those who have a bad experience are likely to tell 70-80 people why they should not darken the door of the offening establishment!

No comments:

Post a Comment